Hello I am new to this forum sorry if this ticks anyone off but I have to vent

I orderd a hood from the parts place it was a factory repo W-30 style hood.
6 weeks go by and my hood FINALLY SHOWED UP.... I ordered a Thorton repo thru the parts place... Anyways I was quoted $110 in shipping for the hood so I went ahead and orderd it... Well 6 weeks later it shows up with a hefty shipping bill of $311.
So I called the parts place and they promised they would call me back "the next day" to let me know what happened (as to why the increase in the shipping bill)... So I kept calling them (after they wouldn't call me back). So one whole week goes by of them telling me they will call me the next day "I PROMISE" was the girls words, two more days go by and no call. So I called the Parts place and talked to JOE apperantly the owner... He told me there was nothing they could do about it and Thorton wouldn't give me the 200 dollar difference in the shipping bill.... I said "I didn't order this from Thorton I ordered it thru YOU, YOU quoted me 110 dollars for shipping" (which I have a quote in MY EMAIL SAYING shipping would be $110). He told me he wouldn't give me $200 back in the overcharge in shipping...


But goes on to say that if I want to they will send someone out to pickup the hood and they will give me ALL of my money back... "That is just assinine" I said "do you understand what you are saying... YOU would rather loose all the shipping cost (would total about $622 to get the hood back to them) Than to pay me the $200 and keep a customer happy???" He told me that they would not put the difference on my card but I could return the hood for a full refund... He gave me the excuse of "the price of gas went up from the time we quoted you the shipping and the time is shipped out" I said "you didn't have a problem charging my card for the hood on the day I ordered it It isn't my fault they waited 6 weeks to ship it out."

What should I do I think I am going to return the hood to THE PARTS PLACE along with my WING, RED INNER FENDERWELLS, AND HOOD HOLD DOWN KIT that I ordered too... I don't care now that I will loose out on the shipping to send the other parts back it is the principal. He would rather piss me off and not honor his quote than to give me the difference and call it good.....

I ordered about $3,500 in parts from the parts place in about a week and this is how I get treated... When I called the first time the guy said "Oh your the guy that had that REALLY BIG ORDER"

I am 21 and 200 bucks isn't something u just pick up off the street it is alot of money to me. Like I said earlier I have and email quoting me the shipping charge and I ordered it that day.... Shipping was payed upon delivery and I wasn't here when it arrived so my uncle (who was here) cut the driver a check for the $311 shipping bill....

I WILL NEVER ORDER ANYTHING FROM THE PARTS PLACE AGAIN.

LET ME KNOW WHAT YOU GUYS THINK I SHOULD DO

THANKS

JEFF

Well, first off, welcome to the site.

I checked out their site, and apparently they're based in Illinois, you can contact the Illinois Attorney General and file a complaint with them against The Parts Place. That should get your $200 back...unless they're looking for some trouble.

That sucks though...hopefully you can get it worked out, definately file a complaint, fill out the form on their site and mail it. I wouldn't send all those parts back though...I'm sure you ordered them for a reason!

TOC Admin
Brando

Yeah I wouldn't send the parts back. I would contact the Better Business Bureu(I forgot how to spell it). that wouldn't be as drastic as the attorney general and most reputable businesses will respond to clear their name w/ the BBB. Just let them know exactly what happened and about the emailed quote. The BBB will get you taken care of.

I have heard other stories about that outfit from people who have had similar experiences. Apparently, this is the way they do buisness. You aren't the only one to get bitten. I hope you get your money back, good luck.

http://www.chicago.bbb.org/commonreport ... d=16003838

Membership Status = No
BBB isn't going to do anything.

TOC Admin
Brando

Oldsman, did you ever get it straightened out?
Keep us updated...

TOC Admin
Brando

Well guys the story gets better. I filed with the BBB about this complaint and I am still fighting them on it... They threatened to SUE ME because I posted on the web not to deal with them... Apearantly they are trying to find these web sites I posted on... I told them to keep trying and when they can't find them I will be happy to send them ALL the LINKS.... HA HA... I said "if you are threatening me go ahead you already robbed me of $200" I said "all I did was post the truth about my situation" if they want to sue me I will be happy to see them in court...

Thanks
Jeff